SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This unit has got your back all year round – flame and heat can be used separately which means even on those balmy summer evenings when you want some cozy ambiance but not extra warmth, it's got you covered. And if there's one thing I hate more than anything else in my living room setup - it’s cluttered wires hanging around like they own the place. But guess what? This unit comes with cable management holes so say goodbye to messy cables ruining your vibe. Now here’s where things get really interesting. You might be thinking "Oh great another TV stand." Well hold onto your hats because this ain’t just any old TV stand – it doubles as an attractive console table too! So basically, we're talking two birds with one stone kinda deal here folks. Not only does it provide functionality by holding your television set and other electronic devices neatly in place while also keeping them warm (or cool), but its sleek design adds a touch of elegance and style to any room decor making sure everything looks neat tidy and super stylish!
This fireplace TV stand has been a great addition to our living room. The adjustable temperature is perfect for those chilly evenings, and the LED display control panel makes it easy adjust settings.
This modern black electric fireplace TV stand has been an absolute delight since the day it arrived. Its 18-inch electric fireplace insert with remote is a standout, providing warmth and creating a cozy atmosphere in my living. The adjustable temperature from 62°F to 82°F ensures comfort no matter what the weather outside is. What I appreciate most are the two control methods - an LED display control panel and remote control, which make adjusting settings incredibly easy and convenient. It's quiet operation with timer ranging from 0.5-6 hours makes for peaceful evenings at home without any disturbance.
The 18-inch electric insert brings such warmth and ambiance to my home! Also, there's so much storage space which helps keep things tidy.
With two control methods available (LED display and remote), adjusting this tv stand/fireplace combo couldn’t be easier 🙌
this unit not only warms up my place but also adds style and elegance
A modern black beauty with realistic flames 🔥 Love how cozy it makes my living room feel!
the timer function on this device is brilliant i set it before bed and wake up to a warm house
it’s more than just a tv stand; doubles as an attractive console table too 💯
I love how this has adjustable shelves, I can organize my stuff just as I want.
I am thoroughly impressed with this modern electric fireplace TV stand. It's not just the it provides, but also how it adds to the ambiance of my room. The LED flame is incredibly realistic and I love that I can adjust its brightness according to my mood. Plus, it operates quietly which makes for a peaceful evening at home.
The LED flame looks so real! It creates such a cozy atmosphere in our living room.
this black fireplace tv stand adds an elegant touch to my modern home decor đź‘Ś
This product has been an excellent addition to our living space. It's more than just a TV - with ample storage space and cable management holes, everything looks neat and organized. The overheat protection feature gives me peace of mind knowing that safety was considered in its design. And being able to control settings from anywhere in the room using the remote is super convenient!
i like that there are two open compartments and side cabinets - ample storage space indeed!
it’s not often you come across something both functional and stylish this electric fireplace tv stand nails it 🔥👍
The convenience of having two control methods (LED display & remote) makes adjusting this unit easy as pie! Not only does it warm up my place nicely but also adds style and elegance with its modern black finish. What really sets this apart though is that you can use heat and flame separately – perfect for all seasons! Overall, I'm extremely satisfied with this purchase.
Ample storage space and realistic flames, this stand is a winner!
Adjustable temperature makes every season cozy and comfortable.
I must say that this product stands out not just for its heating capabilities but also for its aesthetic appeal in my space. The realistic LED flame with three-level adjustable brightness adds such ambiance! And of course, safety features like overheat protection offer peace of mind while using it. But what impressed me even more was how thoughtfully designed it was – ample storage space including one large tabletop, two open compartments, and side cabinets with adjustable shelves all contribute to keeping things tidy.
I absolutely love the adjustable temperature feature! It's perfect maintaining a comfortable environment. The LED display control panel is also super easy to use and very.
Quiet operation with timer function, perfect for peaceful evenings.
The overheat gives me peace of mind when using this TV stand. Plus, it operates so quietly - perfect for my evening relaxation time.
Overheat protection feature gives me peace of mind. Love it!
The remote control feature is a game-changer! Super convenient!
This product has been such an excellent addition to our living room. Not only does it provide warmth, but it also adds a beautiful ambiance with its realistic LED flame.
LED display control panel adds to convenience and modern look.
Impressive
It's amazing how much storage space this unit provides! The two open compartments and side cabinets are great for keeping things organized.
recommend
With the option to use flame and heat separately, I can enjoy the cozy atmosphere all year round. Also, having cable management holes keeps everything tidy!
satisfactory
Realistic LED flames add a cozy, inviting atmosphere to my room.
I must commend the versatility of this product. It's not just a TV stand, it doubles as an attractive console table which adds to the aesthetic appeal of my living room. The remote control feature is incredibly convenient and I love that there are two open compartments and side cabinets for storage. Plus, with its overheat protection feature, I can use it without any worry.
The overheat protection feature ensures safety and peace of mind.
Ample storage space keeps clutter at bay. A tidy setup indeed!
ok
This electric fireplace has been such a delightful addition to our home! Its adjustable temperature ensures comfort no matter what the weather outside like. What really sets this apart though is that you can use heat and flame separately – perfect for all seasons! And above all else, it operates quietly making every evening peaceful at home.
The LED flame creates a cozy, inviting atmosphere in my home.
Adjustable temperature makes every season comfortable with this unit.
Overheat protection feature ensures safety while using. Absolute peace of mind!
Ample storage space keeps things tidy and organized. A neat setup indeed!
Adjustable temperature makes every season cozy with this fantastic unit.
excellent
Outstanding
Quiet operation with timer function - perfect for peaceful evenings at home.
Two control methods provide convenience and ease in adjusting settings.
recommend
Cable management holes keep wires hidden, maintaining a clean aesthetic.
đź‘Ť
ok
Flame and heat can be used separately - great for all seasons!
Excellent