SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The mat is great. I just showered, and when I step out, it immediately absorbs the water without letting it reach the ground. Stays put on the floor and doesn't move. After trying it, I recommend this product.
These mats absorb water fast and are dry to the touch. Easy to wash and rinse in the shower, and then they're ready to use again. Love the sleek design - my door glides right over the mat!
This mat is just the right size, really good quality, and surprisingly affordable. It's super practical!
It's exactly as shown in the pictures. Good quality product.
It's perfect for the bathroom. Now I don't have to worry about making the floor dirty when I step out of the shower.
Really suitable for the bathroom, it's anti-slip and I like it a lot!
I got this because my kids always step out of the shower without a towel, and this mat is incredible at preventing them from leaving water everywhere.
It's very nice and of good quality.
It's very effective. No more water splashes on the floor. Really happy with this purchase.
My son loves to splash water around after his bath. This rug not only catches the water but also stays dry! No worries about slipping or mold.
This mat looks even better than I imagined!
I love it! It absorbs really well, is easy to clean, and looks neat.
It's so easy to clean and absorbs all the moisture. Being disabled, I feel more confident about not slipping with this rug.
They are a bit thinner than I expected, but they work fine.
Super happy with this carpet. The thickness is just right.
Nice mat. It may not absorb as much as promised, but it's practically impossible to slip on. The colors are exactly as shown in the photo.
It provides secure, absorbing footing. Now, I just need to see how it holds up over time.
Just what I needed to make getting out of the shower safer.
Great for stepping out of the shower, it's absorbent, and the part that sticks to the floor feels like rubber.
Great absorption! It's exactly what I was looking for. I'll definitely recommend it to all my friends!
It absorbs water well, doesn’t lose its shape over time like other mats. Great value! The size is just right too.
So far, it's been great at sucking up a lot of water.
It's a good absorbent mat.
The colors are slightly different from the picture, but overall it's a good mat.
It doesn't slip and absorbs water well despite being thin.
Perfect 👍👍
Not what I expected, doesn't quite match the price, but it does the job, I guess.
The mat is of good quality, and more beautiful than I expected.
Excellent. I found it very cute and it's the perfect size for me. Seems to be made of good material.
Excellent mat, I highly recommend it.
Seems to be good.
Excellent Product👌
I thought it would be more substantial, but it's okay.
The carpet is less thick than it appeared in the photos, but it's an excellent product.
Very thin, warm, and absorbs a lot of water. I do recommend it.
Very good, exactly what I needed. Just put it in the sun once in a while and it's great.
A bit smaller than I imagined, but it's okay.
I ordered the largest size, and after 1.5 weeks of use, I'm pleased. It dries quickly and doesn’t slip.
The item is as described, all that remains is to test it.
I expected better absorption with the mat.
It looks very nice, I like it.
I loved it. I'm going to buy some bigger ones.
Better than I thought!!!
Works well, absorbs water effectively.
Very good.
In line with my expectations.
Works properly.