SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It’s absolutely beautiful! The design is sleek and modern with a touch of elegance. It easily blends into my home decor without sticking out like some other pet accessories tend to do. Picture this: an eye-catching piece that enhances your living space while also being functional for your pets? Yes please! But here's where it really hits the jackpot - every single one of my cats loves it! And trust me; getting them all to agree on something is harder than herding cats (pun intended). They're constantly either playing around on it or taking their afternoon naps there. It's become their go-to spot in our house. I've seen them leap from level to level with such ease and comfort; they truly feel at home on this thing! If they could talk human language, they'd probably tell you how much fun they have playing king of the castle or hide-and-seek using their new favourite toy.
Before getting this bad boy, my house looked like a war zone. My precious couches were covered in scratches, making them look older than they actually are. And don even get me started on the wooden bits around the house - clawed up so much that it seemed as if a mini Wolverine was living there.But then came along these built-in scratching posts, man! They swept in like some of superhero for all us cat owners out here struggling with our feline friends' natural instincts to scratch and mark territory. I mean seriously who knew something as simple as integrating scratching posts could make such an enormous difference? Now my cats have somewhere appropriate to sharpen their claws without ruining my stuff and honestly, it feels like a huge weight lifted off my shoulders. The best is that the little furballs absolutely adore them too! They've taken to those things faster than a mouse running from danger. So not only does it save your furniture but also provides hours of entertainment for your furry friend. So yeah, no more waking up or coming home to new additions of unsolicited 'cat art' on your beloved pieces of furniture anymore thanks to these ingenious integrated scratching posts! Trust me when I say this thing's a total game changer for any cat owner out there dealing with similar issues.
This cat tower has been an absolute godsend for our household! I've got two big cats who are constantly looking for places to climb and play, and this tower fits the bill perfectly. Not only does it provide them with multiple levels to explore, but it also includes integrated scratching posts which have saved my furniture from their claws. The wooden construction is not just sturdy but also adds a touch of elegance to our home decor. It's clear that a lot of thought went into its design - each tier is easily accessible even by our older cat who isn't as agile as he used to be.
🌟 This cat tower is a dream come true! My cats love it and I appreciate how it fits perfectly into my home decor.
Great quality product! The wooden construction ensures durability while still looking elegant in our living room.
No capitals needed for this review because it's just that good. both me and my two maine coons couldn't be happier with this purchase
Absolutely brilliant design, perfect for multi-cat households like ours. Each cat now has its own favorite spot 🐱💤
👍 👍 👍
This tower has been a great addition to our home. Our big kitties have plenty of room to play and relax!
I'm impressed with the thoughtfulness of the design – each tier is easily accessible even for our older cat.
If you're on the fence about purchasing this product - don't hesitate any longer because your fur babies will thank you for bringing such joy into their lives! The quality is top-notch thanks to its sturdy wooden construction ensuring lasting durability without compromising aesthetics (it looks great in any corner!). And let me tell you about its functionality: Each tier accommodates cats of all ages and sizes making sure everyone gets a piece of the action. The best part? No more scratched up furniture thanks to the integrated scratching posts!
The various levels keep my fur babies entertained for hours. It’s their new favorite place to hang out 😺
My active cats absolutely adore this product! They're always either playing or napping on one of its many levels.
Satisfactory
It's like having a mini jungle gym for your feline friends right in the comfort of your home
Best purchase I've made for my cats They're always on it, playing or snoozing
I would recommend this to any cat parent out there - it's been worth every penny.
This tower has literally saved our leather couch from being turned into another scratching post 🙏👌
Impressive
My cats can't get enough of this cat tower. It's sturdy, beautifully designed, and provides hours of entertainment for them. I love that it seamlessly fits into our home decor while also providing a dedicated space for their activities.
i'm so glad we invested in this. not only does it keep our kitties entertained but also helps them stay fit and healthy
Top-notch quality materials used here...the wood adds such an elegance to any corner of your house where you decide to put it up
This tower is a real treat for cats of all sizes and ages. Even our chubby senior kitty can climb up with ease
The fact that it’s suitable for indoor use makes it an absolute win-win...cats get their fun, I get my peace of mind knowing they’re safe indoors
If you're looking for something that combines aesthetics with functionality then look no further! This cat tree house not only looks great but also ensures durability & stability thanks to its sturdy wooden construction - highly recommended! Easy assemble
This product is an absolute lifesaver! The integrated scratching posts have saved my furniture from my cats' claws. Plus, the wooden construction adds a touch of elegance to any room - functional stylish!
This cat tower has been a fantastic addition to our home. The wooden construction is not only sturdy, but it also adds an elegant touch to our living room. Our cats love the various levels and spots for playtime or nap time, and I've noticed they're more active since we got this product. The integrated scratching posts are a great feature too - no more claw marks on my furniture! It's clear that a lot of thought went into its design.
This tower is a hit in our house. Even the pickiest of our felines love it!
We've noticed an improvement in our cats' overall well-being since we got this tower – they seem more active and happy 🥰
The wooden design adds an elegant touch to our room.
As a proud owner of three very active and playful cats, I've always been on the lookout for something that could keep them entertained indoors while also fitting seamlessly into our home decor. This cat tower is exactly what we needed! The thoughtful design combines aesthetics with functionality - the wooden material not only adds a touch of elegance but also ensures durability and stability. It's clear that each tier has been designed to be easily accessible, accommodating cats of all ages and sizes which is perfect for us as we have both kittens and older cats in our household. One feature that really stands out are the integrated scratching posts made from pet-friendly materials; they have saved my furniture while satisfying my cats' natural scratching instincts. Since getting this product, I've noticed an overall improvement in their physical and mental well-being - they're more active during playtime, sleep better during nap time, and seem generally happier. A definite must-have for any multi-cat household!
The best part? It doesn't stick out like a sore thumb in my living room but rather blends well with the decor
It's an absolute lifesaver for my furniture, thanks to the integrated scratching posts.
The design and quality are top-notch - looks great and super sturdy!
We were in search of something that could keep our active felines entertained indoors while complementing our home decor, and boy did we hit jackpot with this one! This tower offers everything they need - whether it's nap time or playtime or claw-sharpening time; they simply can't get enough of it! Moreover, I love how easy it was to assemble; within minutes after setting up, all three of them were already exploring their new playground.
Superb
Goodbye old scratched furniture, hello beautiful wooden cat tower!
recommend
Our cats are obsessed with this tower, it's their new favorite spot.
The thoughtful design of this cat house has made all the difference in our multi-cat household. Each tier is easily accessible, making it perfect for cats of all ages and sizes. It's been an excellent investment!
Perfect for multi-cat households - plenty of space for everyone.
ok
I'm extremely pleased with this purchase! Our multi-cat household has never been happier since we introduced this cat tower into the mix. Its various levels offer different spots for individual or shared fun – there’s no more fighting over favorite spots anymore! Plus, the integrated scratching posts made from pet-friendly materials have really satisfied my cats' natural scratching instincts while protecting my furniture at the same time – win-win situation right here!
Super easy assembly too...my felines were exploring their new playground within minutes 👍
This cat tree house is a perfect blend of style and utility.
I've noticed a significant improvement in my cats' physical well-being since we introduced this tower into their routine. They're more active, happier, and absolutely love claw-sharpening time on the built-in scratching posts.
No more scratched furniture thanks to the integrated scratching posts!
An indoor playground that keeps my cats entertained for hours.
I'd recommend this cat tree house enough! It’s perfect indoor use, fitting seamlessly into your home decor while providing plenty of space for your cats activities. Whether it's playtime or nap time, my felines always have somewhere to go with their new favorite spot. Plus, the integrated scratching posts made from pet-friendly materials have saved my couches from becoming their personal scratch pads – such a relief!
Our indoor felines are thrilled with this new addition to our home! The various levels offer different spots for individual or shared fun – there’s no more fighting over favorite spots anymore! A must-have product for any cat parent.
this one's a keeper! love how sleek yet functional it is plus no more scratched up couches yay!
This multi-tiered tower offers everything they need - whether it's nap time or playtime or claw-sharpening time; they simply can't get enough of it! Moreover, each tier accommodates cats of all ages and sizes making sure everyone gets a piece of the action. No more scratched up furniture thanks to the integrated scratching posts!