SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My fur babies are all over it like white on rice. They're climbing and playing on it from dawn till dusk. It's like personal feline playground. But here's the kicker: not only do they love it but I'm also smitten with its sturdy construction. You know how some cat trees can be wobbly as Jell-O? Well, not this one. This bad boy stands firm and stable no matter how much my cats romp around on it. That gives me real peace of mind, you know? you've got pets that are practically your kids, you worry about them getting hurt when they play too rough or climb too high. With this cat tree though, I don't have to sweat the small stuff anymore. My cats get their fun time in without any hitches and I get to breathe easy knowing they're safe while doing so. So yeah, if anyone asks for a recommendation for a solid piece of kitty furniture that both pet and owner would appreciate - hands down - this cat tree takes the cake!
It's got this sleek look to it that screams modern sophistication. And trust me when I say this - it's not one of those things that only looks good but falls apart after a of uses. Nah mate! This bad boy is built to last! And let's talk about how well it fits into my living room decor! You see, I've spent a lot of time getting everything in there just right - from the color scheme down to each individual piece of furniture and decoration. So believe me when I say adding anything new can be quite nerve-wracking. But with this beauty? It didn't just fit in; rather than disrupting my carefully curated space, it added an extra touch of elegance that made everything even better! Now every time someone walks into my living room their eyes are immediately drawn towards its direction.
If my little furball could talk, she'd be singing praises about her new hideout. I mean seriously folks, this kitty retreat is the cat's meow! She has taken to it like a moth to flame and honestly spends most of her waking hours just chilling in that spacious condo part. I kid you not; sheâs practically moved into the thing. Itâs like she's on a vacation or something - lounging around all day without a care in the world. Whether itâs nap time or playtime, you can bet your bottom dollar that sheâll choose spend it there. And let's not even get started on how much fun she seems to have with that scratch post included in the package. It's like Christmas came early for her! No more claw marks on my precious furniture â hallelujah! She scratches away at it so happily; youâd think they laced it with catnip or something. There are times when I find myself just watching her go at it because man oh man does this girl love herself some good ol' scratching session.
this product is purrfect for my fur babies. they love scratching and playing around it all day longđ±đ
Itâs more just a toy for our cats - it's their personal gym, lounge area, and playground all in one!
âïžâïžâïžâïžâïž The chamfer function is great - no sharp edges means I don't have to worry about my feline friends getting hurt.
Recommend
Five layers of fun for our kittens! They are constantly entertained by this amazing piece.
my kitties can't get enough of this cat tree. so much space for them to play and relaxđ»
Wow, what an investment! This has been such a benefit to our indoor cat providing him with endless entertainment indoors.
The quality of this product far exceeded my expectations - from its sturdiness to its thoughtful design features like chamfered edges that ensure safety at all times. Itâs not just a cat tree; itâs an entertainment hub, gymnasium, relaxation spot combined into one which keeps my kittens engaged throughout the day!
An excellent choice if you want something durable that will last years. The wood construction is top-notch.
â„ïž love how thoughtfully designed this frame is...the condos provide cozy spots where my cats can hide out when they want some alone time
I've been on the hunt for a durable, well-constructed cat tree that can withstand my two energetic cats and their scratching habits. This product has exceeded all my expectations. The wood construction is solid and robust, ensuring it will last us years while providing endless fun for our feline friends. The multiple tiers offer plenty of space for them to explore and play, while the spacious condos provide a cozy retreat when they want some downtime.
:) it fits perfectly in our home without looking too 'pet-like'. Plus, the kitties absolutely adore it!
If you're looking for something durable that will last years, then this is your best bet. The wood construction is top-notch and offers unmatched stability for your furry friends.
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the wood is solid and sturdy. my cats love scratching on it, and i'm happy that they're not ruining my furniture anymore!đ
I can't believe how much our cats enjoy this tree! They never tire of climbing up the tiers.
The playful accessories included are a nice touch - keeps our kittens engaged for hours!
I was skeptical about buying a cat tree online, but this one exceeded my expectations. It's sturdy and well-made, plus the spacious condos are a hit with our cats.
my cat's health has improved since using this...he gets plenty of exercise from climbing aroundđș
This cat frame is worth every penny. Itâs durable, safe, fun for the kitties, and looks good in our home too.
sturdy
this has been such a hit with all three of my cats. they each have their favorite spot to lounge or playđ đ
A great solution for indoor cats like ours who need stimulation. Keeps them active and entertained throughout the day.
A+ product! My cat's in love with the spacious condos.
My kitties absolutely love their new hangout! The scratching posts satisfy their natural instincts while the playful accessories keep them entertained. I couldn't have asked for more!
Super sturdy and safe. Best thing we've bought for our!đŸ
Provides endless entertainment for my feline friends.
The design is sleek, it doesn't stick out like a sore thumb in our living room.
my cats are obsessed with this frame - they're always climbing or scratching on itđž đž đž đž
Finally, a cat tree that lasts! The wood construction is seriously impressive.
đŸ My fur babies absolutely adore their new hangout spot...they spend hours exploring each tier or resting in one of the spacious condos. As someone who cares deeply about their health and happiness, seeing how much joy this brings them makes me incredibly happy too! Not only does it satisfy their natural instincts like scratching but also gives them an outlet to expend energy.
Impressive
With its five layers of fun, this frame provides maximum space for my cats to explore. Plus, the chamfer function ensures there are no sharp edges that could hurt them.
This cat tree is a real hit! My cats are always playing on it.
OK
Our cats can't get enough of this!
The quality of this product exceeded my expectations. It's sturdy, safe and looks great.
This cat tree has truly transformed our home environment for our indoor cats. They're always either climbing up the tiers or scratching away contentedly at one of its posts - it's amazing how much entertainment this single product provides! Plus, with its sturdy wooden construction and chamfer function to prevent sharp edges, I know they're safe even when playing unsupervised.
My fur babies can't get enough of this climbing frame. They love it!đ±
This is more than just a toy our fur babies - it's their personal gym and playground all in one! They're constantly climbing and playing on it, which makes us happy too.
satisfying
After trying several other brands which didnât stand up to wear-and-tear by our playful kitties we decided to try out this wooden frame â best decision ever! Its durability is unmatched offering maximum enjoyment without compromising on safety or comfort
This has been a lifesaver for our indoor cats - keeps them entertained all day long.
my kitties adore their new hangout spot. I'm so glad we bought thisđ»
It's not just a tree, itâs an exercise, play and relaxation hub for my felines.
my feline friends can't get enough of this climbing frame. they spend hours exploring each tier or lounging in the cozy condos...itâs been such an amazing addition to our home
Our family includes three very active indoor kitties who need constant stimulation. This cat tree has been a godsend, providing them with endless entertainment and exercise opportunities. They love climbing up the tiers, scratching on the posts, and playing with each other in the spacious condos. Plus, it's so well made that I know it'll last us years.
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the design fits perfectly with our home decor