SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
With adjustments available across multiple parameters including things such as seat height adjustment along with tilting capabilities too meaning anyone regardless their size can make themselves feel right home while using one these babies plus not forget mention fact they're built last long time too so don't worry about them breaking down anytime soon either . So if you happen to be someone who's always struggled with finding a chair that fits just right, look no further! This ergonomic wonder is the answer to all your seating woes.
I can't even begin to express how much of a this chair has made in my life. As someone who is taller and bigger than average, finding comfortable chair that fits me perfectly has always been a struggle. But this one?'s like it was custom for me! The features are simply superb - I can tweak everything from the height to the tilt until it feels just right. Whether I'm working on an intense project or enjoying some gaming time, this chair provides all the support and comfort I need without causing any discomfort or backacheswhich used to be a common occurrence before). Plus, let's not forget about its sturdy build quality â you can tell at first glance that this isn't your run-of-the-mill office chair; it's built to last! In short, if you're big and tall like me and are tired of constantly switching between subpar chairs, do yourself a favor: get this ergonomic masterpiece. Trust me; your back will thank you!
Finally, a chair that fits me perfectly! The adjustable features are just superb. I can sit for hours gaming or working without feeling any discomfort. đ
No more backaches after long office hours. This chair is heaven-sent!
This is not your average desk chair! It's sturdy, comfy and adjusts to fit my height perfectly. A big win in my book.
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Absolutely thrilled with this purchase! My posture has improved significantly since using this ergonomic masterpiece.
incredibly cozy
this oneâs got everything i need â adjustable settings, great support...
The quality of build and comfort provided.
Bought one for home office use; now I'm thinking of getting another one for gaming purposes too!
excellent support while working or gaming
Doesnât leave me feeling cramped or uncomfortable after long hours of use đ
This is by far the most comfortable desk/gaming chair I've ever owned
Couldn't ask for more!
Finally found a chair that's just right for me!
it was sent from heaven
this is such a and supportive piece of furniture, even for someone short
Definitely win in my book.
Incredibly cozy is an understatement! This chair wraps you up in comfort while providing excellent support.
this oneâs got everything i need
Stunning
Bought one for home office use; now I'm seriously considering getting another one purely for gaming purposes too!
The level of support is unparalleled with this chair.
Love it!
A must-buy
exceeded all my expectations in terms of comfort and adjustability
My back thanks me every day!
An absolute joy to sit on â whether you're working hard or gaming hard, this chair has got your back (literally!).
No discomfort during Discord sessions
so comfortable and supportive
it's so comfortable and supportive, even for my tall frame
Adjusts perfectly to my height. đ
god bless this purchase
Finally, something that fits just right.
Ok
A+ for ergonomics and adjustability.
A great investment indeed!
transformed my gaming experience completely
Obsessed with this one
oh-so-comfortable
If you're looking for a blend of durability, comfort and adjustment features, look no further!
Got everything!
A game night or a work day, this chair is perfect for both.
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Just unpacked it, looks perfect and feels so soft!
Total recommendation from me.
Killer chair
The build here is perfect
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