SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As an avid gamer, I've spent countless hours on chairs that promised comfort but delivered nothing more than a sore back. But this chair...this is something entirely! From the moment I sat down, it was like stepping into another world of comfort and support. The adjustable armrests are just perfect - they fit right under my elbows, providing much-needed relief during those marathon gaming sessions. And let talk about the lumbar support - oh boy, what a game changer! It feels as if it was custom-made for my spine No more post-gaming or discomfort; instead, each session leaves me feeling refreshed and ready to take on whatever comes next. Plus, the overall design of this chair screams quality and attention to detail – from its sturdy build to its sleek aesthetics – making it not only functional but also a stylish addition to any gaming setup. Investing in this chair has made such a huge difference in my gaming experience – definitely worth every penny!
The adjustable armrests are a best, allowing me to position them exactly where they're most comfortable and supportive during intense gaming moments. But let's not forget about the lumbar support – simply put, it’s phenomenal! It provides such incredible back support that I no longer have those dreaded post-gaming backaches anymore. And despite being so plush and comfortable, it doesn't compromise on firmness or stability at all which is truly impressive! Plus, adjusting everything to fit my setup was super easy — another major plus point for convenience! Honestly speaking, investing in this chair has made such a tremendous difference in enhancing both my gaming experience and overall well-being; definitely worth every single penny spent!
Its sleek design adds an element of sophistication to my gaming setup without compromising on durability or quality in any way. Investing in this chair has been one of the best decisions I’ve made recently – enhancing not only my gameplay but also contributing significantly to my overall well-being.
This chair is absolutely fantastic! The adjustable armrest and lumbar support are exactly what I needed for those long gaming sessions.
I love the ergonomics of this chair. It's like it was made just for me!
super comfortable, great for my back
helps keep my posture perfect even after hours of gaming
Never thought a chair could make such a difference in my gaming experience. So comfy and supportive!
my back thanks you! finally found something that supports me during those intense matches.
so easy to adjust, fits perfectly with my setup - i'm really happy with this purchase.
Feels like sitting on a cloud
this is not just any ordinary chair, its ergonomic design makes all the difference when it comes to comfort and support.
Super comfortable
Perfect balance of comfort and support.
i'm in love with this chair! the adjustability makes it fit like a glove.
💯
gaming has never been so comfortable until now. thanks to this ergonomic design!
Adjustable armrests? Yes please!
The lumbar support on this thing is incredible
Now I can't imagine gaming without it.
This chair is worth every penny, provides exceptional comfort and unparalleled support.
Never knew a chair could make such an impact on my gaming experience.
😍
made those long gaming sessions much more bearable
The ergonomics are spot-on!
easy to adjust and fits perfectly in my setup
ergonomic design 🙌
Best!!!
5 stars
i love how adjustable it is, fits me like a glove 👌
Where was it the entire time? Obsessed!
This thing works wonders for my posture.
so plush yet supportive
The adjustable armrests are exactly what I needed for those marathon sessions. Love it! 🎮
This one's super and great for my back.
Comfy
Came as described! Good.
fellow gamers here, you really should try this one!
🌤️🌤️🌤️
Gaming sessions now are crazy!
What a find it was.
Feels like a custom fit! What are your thoughts?
Cannot compare this to anything.
an all-round ergonomic masterpiece
Loving how this chair cradles me during those long hours of play - pure bliss!
Big thumbs up! 👍
Such a relief for my posture, I can feel the difference after every session.
Happy with this buy!
Doing wonders on my back
unmatched comfort