SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I can't express enough how much I adore this chandelier! From the moment I unboxed it, I knew it was going to be a showper. The intricate design and sparkling crystals are reminiscent of French elegance that adds an air of sophistication to my living room. It's like having a piece of Paris right in the heart of our home. Beyond its stunning aesthetics, the quality is simply outstanding - each crystal is perfectly cut and placed with precision, reflecting light in the most mesmerizing way possible. Installation was straightforward too which made adding this beautiful addition even more enjoyable. But what truly sets it apart is how effortlessly it has transformed our space into something straight out from a luxury magazine spread! Every meal under its warm glow feels like an event; every gathering becomes instantly memorable with its presence as a centerpiece. This isn't just another lighting fixture for us; it's an investment in style and elegance that we will cherish for years to come.
I’ve always been a fan of vintage and this chandelier is the epitome of retro elegance. From its dazzling crystals to its intricate design, it's clear that every detail has been thoughtfully crafted. It's more than just a light fixture; it’s an artistic statement that adds charm and sophistication to my living space. I can't help but feel transported back in time whenever look at it, like I'm in some Parisian loft from another era. The quality is simply outstanding - you can tell that no corners were cut when creating this masterpiece. And the compliments? They haven't stopped coming! Friends, family, even delivery people have all remarked on how stunning it looks in our home. All in all, investing in this piece was one of the best decisions we've made for our decor.
When I first saw this chandelier online, I knew instantly that it would be perfect for my dining room - and boy was I right! The moment we installed it, everything seemed to transform magically into something straight out of a French period drama; sophisticated yet warm and inviting at the same time. Its beautiful crystals reflect light so perfectly making every mealtime under its glow feel special and intimate.The retro design brings such character to any room without being too overpowering or ostentatious – truly an artful balance between style and subtlety.Every guest who walks into our home never fails to compliment us on our choice which makes me beam with pride each time 😊In terms of quality as well there are absolutely no compromises here – worth every single penny spent!It’s not just about lighting up your space but also about creating an atmosphere...and trust me when i say nothing does better job at setting mood than this exquisite piece ❤️
transformed my living space
This crystal beauty is all you need to make your house feel like a Parisian loft!
feels magical 💖
this piece adds an air of sophistication to any room it graces with its presence.
i can't stop looking at it! so sparkly and beautiful 😍
the quality is outstanding, worth every penny spent on this exquisite piece.
Сonstantly getting compliments from guests!
What a stunning addition to my home! It's like having a slice of France right here.
💖
Its presence alone elevates any room to new heights of classiness.
I can't tear my eyes away from this beauty so sparkly, so captivating 😍
pure elegance personified
The compliments just keep coming!
i got this for our dining room and boy does it shine! feels like i've brought paris right into our home
Adds charm to any space 👌
never thought I'd be so obsessed with a chandelier but here we are can't stop admiring its intricate details
Perfect
Sets the perfect mood for cozy evenings at home
a true masterpiece that adds a touch of magic and sophistication to my space 💫👏.
This beauty has completely transformed my dining area. The crystals are so shiny and elegant.
A real conversation starter 😍
this chandelier is pure artistry!
Still looks fresh y'know?
Just installed mine last week, and boy does it light up the room! Even better than expected 👌
They're absolutely gorgeous!
can't stop staring at it lol
Absolutely love how well-crafted this chandelier is
Great purchase overall
its retro vibe blends perfectly with our modern decor
Great investment in style and elegance for any space
💚💚💚
It brings an aura of sophistication and charm to my living room, making it the perfect conversation.
the crystals catch the light beautifully, creating a mesmerizing display
Adding just the right amount of glamour
Very intricate design, this chandelier exudes class
everyone who visits can't help but compliment it
If you're looking for something that screams opulence without being over-the-top, then look no further than this chandelier
It's like having own little slice of French elegance right at home
Every dinner feels like we're dining under stars!
Installation was surprisingly easy and now every time I look up, I can't help but smile.
it has become more than just a decorative item in our home - it's now part of our family memories
very pretty
Highly recommended for anyone looking to add a touch of elegance to their space
I can't express enough how much I adore chandelier
beautiful
Has a maximum impact
Blends into my modern decor while adding the perfect amount of vintage charm 💙
Would buy another one