SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've always been a fan of modern, and this hanging ceiling lamp is the epitome of all things contemporary. The sleek lines and minimalist aesthetic are exactly what I was searching for to complement my living room decor. It's not just about look though; the practicality it offers is equally impressive. The brightness it provides has completely changed how I use my in the evenings - from reading books to hosting friends, everything feels more inviting now. And installation? A breeze! Overall, this lamp has proven to be an excellent investment for both style and functionality.
When I saw this hanging ceiling lamp, I knew it would be the perfect addition to my home office. Now that it's installed, it has exceeded all my expectations! The lamp not only provides excellent lighting for my workspace but also adds an artistic touch that truly enhances the room's aesthetic. It's amazing how such a small change can make such a big difference!
As someone who appreciates good taste when it comes to home decor, coming across this hanging ceiling lamp felt like striking gold! Its modern yet timeless design instantly caught my eye and since installing it in our dining area, we've received nothing but compliments from guests. What really sets this lamp apart though isn't just its stylish exterior but also its incredible ability to light up a room perfectly - creating an ambiance that's warm, welcoming and absolutely perfect for dinner parties or family meals. This purchase truly embodies elegance meeting practicality.
👌
I'm in love these hanging ceiling lamps, they're a perfect blend of modern and chic
Got them for my dining area and they look fabulous. Brightens up the space beautifully
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Their simple design is what caught my eye - but their performance blew me away! Worth every penny.
Couldn't be happier
bought two of these for our new home and we couldn’t be more pleased...
It's truly a conversation starter.
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i was looking for something sleek and contemporary...these lamps nailed it perfectly!
They're modern, sleek and emit a warm, inviting light.
Just what I needed for my study room
They add an elegant touch without being too flashy.
cozy atmosphere in the evening 🌙
i adore how versatile they are...fit perfectly in any room of my house!
I'm so in love with my new ceiling lamp. It's sleek, modern and adds a great pop of style to my living room. 🌟
cool
so happy i bought this lamp - easy installation and really brightens up the place
This hanging lamp is everything! The way it illuminates the room is just perfect. Couldn't be happier.
modern and stylish
i've never been this excited about a light fixture before. it's such an upgrade for our home decor.
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The design of this lamp caught my eye instantly, and now that I have it installed, I can say without doubt, worth every penny!
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Absolutely adore how elegant these lamps look in our hallway. They give off just the right amount of light too.
Best purchase ever!
i never thought a lamp could make such a big difference in my living room. it's like i'm seeing it in a new light!
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I am over the moon with this purchase! The lamp has added so much character to our guest room. 🌙
Perfect quality and design
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my living room feels completely transformed with this lamp. it's like seeing the space in a whole new light, literally and figuratively!
good quality
highly recommend
This hanging fixture is the perfect blend of style and functionality. It has added an unexpected touch of modernity to my home.
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these lamps are incredible - they've turned my ordinary space into something that looks like it belongs in a design magazine
The quality, design, everything about this ceiling lamp is top-notch. I can't stop admiring how good it looks in my dining area.
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These lamps are a dream come true, they've added a touch of elegance to my home.
Impressive
So pleased with this purchase. It's the perfect blend of modern design and practical function.
satisfied
I'm genuinely surprised by how much I love this lamp. It brings such warmth to our kitchen space!
extraordinary
Worth every penny!
This isn't just lighting, it's art! So thrilled with how it enhances the aesthetic of my home.
Stunning
Love the modern design!
satisfying
The soft glow from this lamp creates such a cozy and inviting atmosphere in our living room, love it!
Incredible
This ceiling lamp is not just functional but also very stylish. It's become the centerpiece of our dining area.