SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Stellar Sale Site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://stellarsalesite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
What sets this smart lock apart from others in the market isn't just its advanced features but also how user-friendly they are. The ability to unlock using various methods like fingerprint, NFC card, Bluetooth or password offers great flexibility depending on what's most convenient at the moment. Plus, its compatibility with Aqara Home and Apple HomeKit makes it an integral part of my smart home setup where I can control everything from one place – that’s just amazing!
Alright, let's dive right into this. First off, the versatility of unlocking options on this bad boy is just stellar! It totally knocks it out of the park with how many ways you can get that to swing open. I mean, we're talking about a gadget here that lets me use my own fingerprint as an unlock method – how futuristic is that? It's like something straight outta those sci-fi movies where they scan your thumbprint to give you access. Except now, it's not some future tech - it's in our hands today. But wait, there’s more! This't just a one-trick pony; oh no! You see, if for whatever reason I don’t want to or can’t use my fingerprint (like when I’ve got greasy pizza fingers), guess what? I've got backup options! This little gem also allows me to use an NFC card as an alternative way in. That means even if my hands are full carrying groceries or juggling multiple bags from shopping sprees (we've all been there!), I can effortlessly swipe and go without breaking stride. And then there’s the Bluetooth option which is pretty rad too! Imagine coming home after a long day and instead of fumbling around for keys or cards, you simply whip out your phone and boom - unlocked door at your service!
This lock is a lifesaver. The smart home integration makes life so much easier.
ok
spectacular
Easy installation was a major plus for me. Fits perfectly on my door.
I've been on the hunt for a smart lock that would not only provide top-notch security but also integrate seamlessly with my existing home automation system. This one checks all the boxes! The versatility in unlocking options is just fantastic - I can use my fingerprint, NFC card, Bluetooth or even a password. Plus, it's compatible with Aqara Home and Apple HomeKit which makes managing my automated home so much easier. Moreover, the build quality is impressive; you can tell it's made to last!
I feel safer with this robust security feature - durable zinc alloy and Grade C lock cylinder are impressive.
The convenience of controlling it remotely using an app is just what I needed in these busy times 🙌
Recommend
No need to worry about losing keys anymore, thanks to multiple unlocking methods 👏
As someone who values both convenience and security when it comes to my home, this smart door lock has proven to be an excellent choice. Its robust construction from durable zinc alloy along with a Grade C lock cylinder gives me peace of mind knowing that our house is well protected. What’s more exciting is its diverse range of unlocking options – fingerprint scanning, NFC card access and even via Bluetooth! Now I don’t have to worry about misplacing keys anymore.
Fits well with all kinds of doors, very helpful as we have different types at our place.
Smart home integration? Yes please! Now everything's connected and automated 😊
The installation process was surprisingly easy compared to other similar products I’ve tried before. It fits perfectly on different types of doors without any hassle which saved me time and effort as we have multiple door types at our place. Also being able to control everything remotely using either Aqara Home app or Apple HomeKit adds another layer of convenience especially during those busy days when you need quick access.
App control allows monitoring even when not at home – feels good to be in control always.
Compatible with Aqara Home which is super convenient as that's what we use at our place!
The build quality is impressive; this thing looks like it can withstand anything 👍
Satisfactory
This product has truly revolutionized how we secure our homes today by blending traditional locking mechanisms with modern technology for enhanced safety measures while providing utmost convenience at the same time. From versatile unlocking methods such as fingerprints or NFC cards up until its seamless integration into automated homes through compatibility with Aqara Home & Apple HomeKit – every feature seems thoughtfully designed keeping user experience in mind.
worthwhile
This smart door lock has truly revolutionized the way I think about home security. From its sleek design to its robust features, it's clear that a lot of thought has gone into making this device as user-friendly and effective as possible. The installation was straightforward - even for someone like me who isn't particularly handy. But where it really is in daily use. No more fumbling for keys when my hands are full of groceries; no more about whether I remembered to lock the door when I'm already halfway to work. One feature I especially appreciate is being able to create temporary codes for guests or workers – it’s so convenient not having to physically hand over keys and then remember to get them back! Plus, with the ability to monitor access remotely, I can always know exactly who's coming and going from my house which gives me such peace of mind. In short, this smart door lock system has made securing my home simpler than ever before while also giving me greater control and reassurance – definitely one of my best purchases recently!
So convenient to use! Now I don't have to worry about forgetting my anymore.
This smart door lock is a lifesaver. My kids always lose their house keys but with this, no problem at all!
can control access to my home remotely
👍
Absolute genius. Can't tell you how many times I've left the door unlocked by accident before getting this.
so simple even grandpa uses it without hassle!
You won’t believe how much easier life is with a smart lock until you try it
the convenience and security it provides are priceless
I'm usually not tech-savvy, but this was a breeze to set up and use!
👌
it’s like living in the future where everything is just one tap away.
Quick, secure, and hassle-free.
I was skeptical about getting a smart lock, but boy am I glad I did. It's been such a convenience for us, especially when we have guests over. No more making copies of keys or worrying if they'll lose them. Plus, the added security is definitely a bonus.
ok
i don't need to around bulky keys and worry about losing them anymore. the setup was easy peasy lemon squeezy and it like a charm!
Fantastic.
everything from lights to thermostat can now be controlled together which makes managing things so much easier
Ever since I installed this smart lock, I've been recommending it to everyone. It's super easy to use and offers great security features which are perfect for my family.
This is a fantastic addition to any home automation system.
the level of control and security that comes with this device has truly exceeded all my expectations
Giving me peace of mind when I'm away home.
good
fits perfectly into our modern lifestyle
Life’s definitely gotten easier since we got ours.
Perfect
incredible device
I've had this smart lock installed in my house for a few weeks now and it's made life so much simpler.
very convenient
💙